Frequently Asked Questions
Everything you need to know about your CASEKOO experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do CASEKOO cases support MagSafe and wireless charging?
Yes, our cases are specifically designed with high-grade magnets and slim profiles to ensure full compatibility with MagSafe accessories and Qi-certified wireless chargers without needing to remove the case.
What is your return and exchange policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange within 30 days of delivery.
How do your cases protect against high-impact drops?
Our cases feature patented U-SHOCK air cushion technology and multi-layered defense systems that meet or exceed military-grade drop test standards, providing 360-degree protection for your device.
Will my clear case turn yellow over time?
CASEKOO clear cases are engineered with high-grade German Bayer TPU and an anti-oxidation coating that effectively resists 99.9% of yellowing caused by ultraviolet rays and hand sweat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout process.